He proved to be an invaluable resource and addition to the UX team in solving system-encompassing design challenges, navigating the complexities of a Fortune 50 company, and being a mentor and leader when called upon.
Healthcare is complicated. I focus on providing better care experiences by making it easier for everyone involved.
Designing Healthcare That Works in the Real World I lead cross-functional teams to ship measurable, human-centered healthcare products — balancing clinical rigor with real-world usability. I’ve recently transformed underperforming portals into 4.7 star experiences in 90 days, driven +60% engagement with <10% abandonment, and delivered $2M in savings by optimizing product and operations.
At Walgreens, I helped launch a 0→1 mobile experience with 5M+ downloads and a 5 star rating, shaping the platform UX to support 12B+ annual prescriptions and improving digital refill access. At Intel–GE Care Innovations, our research-driven remote-care design achieved 97% satisfaction and contributed to 26% fewer hospitalizations.
Click or tap on the links below to view project case studies.
MY ROLE: USER EXPERIENCE MANAGER – SOFTWARE PRODUCTS DIVISION
Xcode is an integrated development environment (IDE) for MacOS containing a suite of software development tools at the center of the Apple development experience for building apps for Mac, iPhone, iPad, Apple Watch, and Apple TV. I managed user experience for the Intel Software Solutions Group for a co-op project with Apple, including integrating the Intel C++ compiler into the Xcode development environment and cross-collaborating on Xcode suite features including Apple's developer documentation.
MY ROLE: USER EXPERIENCE MANAGER – SOFTWARE PRODUCTS DIVISION
Microsoft Visual Studio is a comprehensive integrated development environment (IDE) used for developing a wide range of applications. I led the UX strategy for integrating the Intel C++ Compiler into Visual Studio. My work involved optimizing the user interface and experience for developers, ensuring seamless integration with existing Visual Studio features, and enhancing the overall developer productivity within the IDE. This collaboration allowed for a more intuitive and efficient development process, particularly for applications that require high-performance computing solutions.
MY ROLE: VICE PRESIDENT OF PRODUCT DESIGN
State Farm Pocket Agent provided simplified content and easy access to all insurance and banking features in one mobile app. I provided vision and led teams to implement an integrated, consistent user-centered redesign focused on improvements including quicker access to the most-used features, such as agent contact, the claims center, roadside assistance, and access to customers' auto insurance cards from their home screen with a touch. The app received Best Insurance Mobile App and Best Bank Mobile App awards and a 90% 5 star rating across the Google Play and Apple App stores.
MY ROLE: DIRECTOR OF USER EXPERIENCE
HAVI Connect uses the power of AI to seamlessly connect in-store teams and supply chain partners to create better customer experiences using global data analytics and solutions management for retail brands in 100+ countries, including quick-service restaurants, convenience stores, and supermarkets. I drove design-thinking to develop end-to-end product design for scalable data analytics AI and ML SaaS for real-time visibility, alerts, and solutions management.
MY ROLE: DIRECTOR OF USER EXPERIENCE
McDonald’s Virtual Restaurant showcases new innovations to allow worldwide stakeholders interactive, virtual experiences with advanced technology in the context of a virtual restaurant and provides a way to get feedback and insights from a virtual environment before the innovations are implemented. As a hands-on team leader, I provided vision for the environment, created 3D models for the Unity Platform, to develop a fully functioning restaurant — including a kitchen area with operable machines, and collaborated with development engineers to add interactivity to components in the virtual space.
MY ROLE: USER EXPERIENCE MANAGER – SOFTWARE PRODUCTS DIVISION
Intel RealSense is an augmented reality (AR) platform that uses a series of depth-sensing 3D cameras together with an easy-to-use machine perception library to simplify supporting the cameras for third-party software developers. I led a user experience team to create and make available the Software Development Kit (SDK) for the implementation of Intel RealSense in applications, including establishing UX guidelines across different SDK modalities with varied UX requirements, and helping stakeholders visualize and answer critical business questions within a non-prototype product lifecycle.
Using my real-world experience, I demonstrate the steps to manage product design innovation, and inspire participants to action by offering practical and effective approaches to driving better business outcomes.
My deep understanding of complex projects allows me to confidently present experience design work to stakeholders and advocate persuasively for target users in a collaborative, win-win fashion. In addition to making frequent executive presentations, I'm passionate about helping clients and delivery team members create and develop cutting-edge solutions.
During this presentation, I explain the process that I have used to successfully innovate product design to help users achieve their goals, including steps for data gathering and user experience improvement. Using inspirational guidance, I explore how to motivate teams to imagine future possibilities and teach the importance of relating project work to the higher goals of the organization.
Intensive workshop to set the stage for building effective innovation design into existing products and overcome user engagement issues. I start by exploring industry-leading products that represent best-in-class examples of user-centered design to establish goals. Using attendees' current projects, I lead the group to perform comparative analysis and competitive analysis to examine direct competitors' products. Participants leave with an altered view of existing products and clarity about how to innovate and grow current product lines.
These workshops are formatted to help teams think about problems from a completely different perspective—the users' perspective, and provide innovative techniques to achieve a better solution. I encourage teams to break out of the monotony of their daily jobs, and let every team member have a voice and input into the design of the product(s). This motivational process usually results in a much more innovative and well thought-out solution, and leads to a much higher degree of team cohesion and collaboration.
I lead project teams through a 5-day process for answering critical business questions through design, prototyping, and testing ideas with customers. Developed while I was working at Intel, my sprint process answers important areas of business strategy, including innovation, behavior science, design thinking, and more—packaged into a battle-tested process that any team can use. This team-building approach provides clear insight for potential finished products and customer reactions before making large financial commitments by compressing months of work into a single week.
Product leader driving world-class digital strategy, product management, design, and development of data-driven solutions to increase customer engagement and build innovative solutions for complex challenges across the organization. Led team members to create innovative features that solve patient pain points and elevate customer experiences.
Developed and delivered digital strategy, roadmaps, design, and implementation as a freelance digital product consultant for high-growth clients, aligning with company vision and business objectives to build software solutions and features. Executed digital services with seamless user-centered experiences that enhanced engagement and satisfaction.
Senior leader for user experience and product design, responsible for hands-on management for products, platforms, and centralized design strategy. Developed world-class design and research practice, and established guiding principles for processes, visual design systems, and design culture.
Designed customer health experiences for digital pharmacy transformation, establishing UX guidelines and best practices. Guided product design, usability and research for consumer and enterprise-level deliverables, including a customer-facing mobile app that reduced wait times and operational costs.
Led the definition of comprehensive UX strategies to develop best-in-class customer solutions focused on unifying and simplifying user experiences. Working with cross-disciplinary teams, guided user-centered design activities to develop and implement app features to increase ease-of-use.
Established and managed user experience teams, and served as the "Voice of the Customer" expert for the Software Products Division. Applied user-centered design principles to innovative technical products throughout the product lifecycle, including software development for complex software platforms.
He proved to be an invaluable resource and addition to the UX team in solving system-encompassing design challenges, navigating the complexities of a Fortune 50 company, and being a mentor and leader when called upon.
Most of all, Jason has character. His ethics in product design set the bar high for our organization. He is a genuinely nice person and shares his wealth of experience freely amongst our team.
Jason is a strong leader, visionary thinker and outstanding communicator who is comfortable working cross-functionally and influencing different personalities and perspectives.
Jason collaborates and leads in a way that motivates everyone to make the work better.
Jason's ability to connect with internal and external partners is exceptional.
Jason listens thoroughly, asks pointed questions and then works with his team to implement solutions that are of value and easily relatable to users.
Let’s connect about building humane, scalable healthcare products.